Which of the following perspectives is NOT part of the balanced scorecard?

The balanced scorecard is a comprehensive framework used to evaluate an organization’s performance from multiple perspectives to ensure a well-rounded view of strategic goals. The traditional perspectives included in the balanced scorecard are financial, customer, internal processes, and learning and growth.

The financial perspective evaluates how well the organization is performing financially, focusing on metrics such as revenue growth and profitability. The customer perspective looks at customer satisfaction and retention, assessing how well the company is meeting the needs and expectations of its customers. The internal processes perspective examines the efficiency and quality of business operations, identifying key processes that drive organizational success.

The learning and growth perspective centers on the intangible assets of an organization, such as employee training, culture, and innovation, all of which are critical for long-term success.

The social perspective, while important in broader discussions of corporate responsibility and sustainability, is not one of the standard components included in the balanced scorecard framework. Therefore, it does not feature in the assessment of business performance as defined by this model.